Billing & plans
Subscription status — what each banner means
Plain-English explanation of the trial, payment-issue, and cancelled / retention banners you may see at the top of OneSixth, and what to do about each one.
OneSixth shows a banner at the top of the app when there's something about your subscription you should know. Here's what each one means in plain English.
Trial
You're using OneSixth free while you evaluate it. Everything works — connect your accounting platform, run calculations, post journals. Add a payment method any time before the trial ends to keep going without interruption. If you don't, the account moves to read-only and your data stays safely in place until you're ready.
See Trials and welcome offers for the full detail of how the Business 30-day trial and Practice 90-day welcome offer work.
Payment issue
Your last renewal payment didn't go through — usually an expired card, insufficient funds, or a bank decline. You still have full access for a short grace period while we retry. Update your card from the Plan page and the banner clears automatically as soon as a payment succeeds.
See What happens if a payment fails for the retry schedule and recovery steps.
Cancelled / retention
Your subscription has ended, either because you cancelled or because a payment issue couldn't be resolved. Your data is kept safely for a limited window so you can reactivate and pick up exactly where you left off — nothing changes if you come back during this period.
After the window closes, records are removed in line with our retention policy. If your business needs to retain margin scheme records to meet HMRC's six-year rule, see Cancelling and data retention for the paid retention options.