Billing & plans
Adding and removing organisations — how billing changes
Pro-rata charges when you add an organisation mid-cycle, automatic credit when you remove one, and how graduated tiers recompute.
Connecting and disconnecting organisations is a normal part of running a practice. Billing follows the changes automatically and fairly.
Adding an organisation
- The new org is charged pro-rata from the day it connects to the end of the current billing cycle.
- If the addition pushes you into a lower per-org tier, the lower rate applies to the pro-rata charge.
- You're never charged for an organisation during its initial connection failure or while it's in setup.
Removing an organisation
- Removing an org generates a pro-rata credit for the unused portion of the cycle.
- Credits offset the next invoice automatically.
- If removing pushes you back into a higher per-org tier, the higher rate applies only from the next cycle — never retroactively.
Worked example. A practice on the second tier removes an org halfway through the month. A pro-rata credit for half a month at that tier's rate is applied to the next invoice. Tier recalculation for the remaining orgs takes effect from the start of the following cycle.
Refunds
For accidental additions, contact us within 14 days and we'll refund the pro-rata charge to the original payment method. Beyond 14 days, the charge stands but you can remove the org going forward.
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